Terms and Conditions

Price Policy

All prices on www.bobbyjanco.com is in DKK and includes VAT. Prices do not include service, payment or delivery.

Upon receiving the goods, all customers are obliged to pay local customs charges and any other charges. Customs and import duties vary from country to country so the client is recommended to contact the local customs and import office for further information.

In case a customer does not pick up a package, Bobby Janco reserves the right to charge the customer for any additional costs associated with the returning of the package. This includes freight costs, payment costs, taxes and fees.

It is not possible to make tax-free shopping on www.bobbyjanco.com.

Bobby Janco reserves the rights to change the prices at any time. The price of the product is valid from the time the order is placed and until the product is delivered. Bobby Janco takes reservations for minor typos and unavailability.

 

Payment

Bobby Janco accept the following payment cards / paymenta;

  • Visa (debit and credit cards)
  • Visa/Dankort
  • MasterCard (debit and credit cards)

The order amount will not be charged before your item is shipped.

 

Order Confirmation

You will receive your order confirmation email immediately after your order is submitted.

 

Delivery

Bobby Janco ships to Denmark using Post Denmark, DHL and GLS. Orders are shipped to the address supply by you or to a package center near you.

For delivery outside Denmark DHL, GLS or PostDanmark is used.

For all deliveries within Denmark (excluding Greenland and the Faroe Islands) shipping costs are paid by Bobby Janco.

For deliveries outside Denmark shipping charges are paid by the customer. Customers are charged a shipping cost of up to 200 DKK for deliveries outside Denmark.

It’s possible that orders are not dispatched on weekends or on Danish national holidays. If you order is delayed or it turns out that the product you ordered is for some reason out of stock you will receive notice via email as soon as possible, and no later than within 30 days after the order is placed.

Delays can happen during sales periods, very busy periods, public holidays or under extreme weather conditions. But we will do the best we can J

Please note that we do not deliver to PO Box addresses.

 

At Bobby Janco we try our best to comply to the following delivery times if the product is in stock:

Denmark: 1-5 weekdays

Europe: 2-10 weekdays

Rest of the world: 5-14 weekdays

As soon as your package is shipped you will receive a shipping notice via email.

 

Cancellation and Return

If you change your mind about a purchase, simply notify us within 14 days. Then you have 14 days to send the product back to us.

If you wish to exchange the item for a different size, this is of cause also possible. Just send us an email and we will figure it out.

 

If you want to return an item, please start by sending an email to

info@bobbyjanco.com.

Then send the item you wish to return to:

Bobby Janco

c / o Alexander Janco Larsen

Ved Amagerport 10, 4.th

2300 Copenhagen S

Denmark

 

When returning an item please enclose your name, address and the order number.

You are obliged to return the product in the same condition and quantity as received. An item will be considered used if it is used beyond what is possible when trying on the product in a physical store. The customer will bear the costs associated with returning an item.

If the product is used no refund is given.

Bobby Janco refunds the purchase price to your bank account once we have received the product and verified that the product is in its original condition. Therefore it’s important that you enclose the necessary information in the return package, the order confirmations and copies of previous correspondence.

Note that we do not accept packages where the shipping charges have not been paid in advance. Be sure to send the package as an insured package and write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition and that customs duties and other applicable taxes are not added

 

The return and financial responsibility is yours until the package is delivered to Bobby Janco.

 

Warranty claims

Bobby Janco offers 24 months warranty on all products.

This warranty covers manufacturing faults only, not wear and tear from regular use.

When we receive a claim on a product we will decide whether the product should be repaired, exchanged or if refunded.

Claims received within two months after receiving the product are always considered as being timely.

If case of legitimate claims Bobby Janco will refund any reasonable shipping costs that you may have incurred when returning the product as long as you can show an original receipt.

In the case you want to make a claim please sent the product in a protected package to:

Bobby Janco, c / o Alexander Janco Larsen, By Amagerport 10, 4.th, 2300 Copenhagen S.

Please include a description of the error and please remember to send the package as an insured package.

 

Disclaimer

Bobby Janco does not guarantee that all products shown on the website www.bobbyjanco.com are in stock at the time you make an order. In the event that a product is not available you will receive an email from Bobby Janco soon as possible. While we do our best to only show products that are available, the right images, colors, prices and descriptions, some errors may occur.

 

Privacy Policy

All your personal information is treated in deep confidence and will not be disclosed and used only in connection with the handling of your orders.

For the safety of your personal information, we use SLL encryption on all data to and from the site.

Personal data is not stored encrypted.

 

Bobby Janco use “Cookies” and track IP addresses so we can improve our services and your experience on our side. Bobby Janoc does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from our customer database. You can write us anytime at info@bobbyjanco.com

 

Cookies

Bobby Janco.com uses cookies to improve your experience when you visit our website. Cookies are remembered by your computer and help our site to remember your personal settings.

 

Shape and size

The size of all jewelry is made as accurately as possible, but there may occur slight deviations.

 

Governing Law

Your use of the website, any purchase you make on the website and these conditions are subject to Danish law and are assessed as having been made in Denmark. You agree, as we do, to be bound by the Danish courts of non-exclusive venue. For credit card transactions Danish law apply.

These conditions do not affect your statutory rights.

 

Administration of the site: www.bobbyjanco.com is managed and maintained by Bobby Janco. CVR: 37308005